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Frequently Asked Questions
If I have membership do I still need to buy Profile Coin?
Most of our influencer advertising plans include certain amount of profiles already. However, if you need to access more profiles for your social media advertising goals, you can purchase extra Profile Coins. Each influencer analytics profile data costs about 1-100 Profile Coins.
What's the difference between monthly and annual plans?
Customers on monthly plans prepay for their membership monthly. Customers on annual plans for our social media advertising software prepay for the entire year and receive a huge discount.
Can I get a refund?
If you are not 100% satisfied with our social media advertising and analytics services, you may contact firstname.lastname@example.org within 3 days from the purchase date and we will provide a full refund of your purchase.
What's profile credit?
Use profile credit to access any profile’s advanced influencer analytics data, no matter how many Profile Coins this profile valued. One profile credit one full access profile. If you have profile credit in your balance, the system charges profile credit to access profile advanced data first.